Privacy Policies

At Barra of Mendocino, we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

OUR POLICY:

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. WE DO NOT AND WILL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.

PERSONAL INFORMATION AND DATA GATHERING

Barra of Mendocino often uses third-party development partners to assist in online development and deployment as well as in data and information collection. These companies are strictly bound by our privacy policy covered below, as well as by all other conventions and business practices of BARRA of Mendocino concerning user information and data from online sources. For the purposes of this document, the terms “We,” “Us” and BARRA of Mendocino will also represent these third-party developers.

We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.

Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.

Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.

From time to time, Barra of Mendocino will send promotional emails to our customers who have purchased from us, people who have provided us with their emails or people that have signed up for our newsletter. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@barraofmendocino.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.

Information and data gathered solely by Barra of Mendocino will never be sold, traded or shared with third-parties for any other reason other than for assisting BARRA of Mendocino in its analysis, research and promotional needs.

This site may contain links to other sites. Barra of Mendocino is not responsible for the privacy practices or the content of such websites.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.

CHOICE/OPT-OUT

Our site provides users the opportunity to opt-out of receiving communications from our partners at the point where we request information about the visitor. Please contact info@barraofmendocino.com to “opt-out” of this feature, and have yourself removed from our databases. This will not affect the use of cookies and other system data that we gather from you, as this is generally anonymous information that is used in aggregate form.

SHIPMENTS OF WINE

Due to legal restrictions on shipments of wine and other alcoholic beverages, please see our shipping page for the most up to date list of shipping states.

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.

Returning or exchanging an Item: If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

1. Please contact us as soon as possible either by phone (707.485.0322) or email info@barraofmendocino.com.

2. Clearly explain your dissatisfaction with the product.

3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

If you need to inquire about your order, please e-mail info@barraofmendocino.com or write to:
BARRA of Mendocino, PO Box 196 Redwood Valley, CA 95470

Shipping

We always do our best to ensure orders are fulfilled in 1-2 business days. However, we prefer not to have orders sitting in a FedX warehouse over the weekend (for optimal climate control), so will often wait to ship orders that come in on a Thursday or Friday until the following Monday (or business day, in the case of a holiday weekend).

Adult signature:
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase if possible as FedX is not able to leave wine at a residence without an adult signature. Wine will not be delivered to a visibly intoxicated person.

Weather-related shipping concerns:
We encourage our customers to only ship wine during more moderate seasons, as both overly hot and cold temperatures can potentially damage the quality of your wine. Of course, you may choose to ship at any time, but we are not responsible for any damages that may occur due to extreme weather or general shipping delays. We are happy to provide you with our recommendations if you have any doubts about weather issues, so feel free to call us at 707.485.0322 or email us at info@barraofmendocino.com.

Tracking your wine through the shipping pipeline:
Once your order is shipped, you will receive an email containing all necessary tracking information and are responsible for tracking and monitoring your shipment. FedX will make 3 consecutive delivery attempts. If your shipment is returned, the original shipping fees are non-refundable, and a re-shipment fee will apply. Any packages that are refused or unable to be delivered will be returned to us at your expense. Don’t hestitate to reach out with any questions or concerns and we’ll do our best to help you track down your order.

Below are the states in which we are licensed to ship wine. Please view your shopping cart and if you have questions, contact us by phone at 707.485.0322 or email us at info@barraofmendocino.com.

Arizona
California
Colorado
District Of Columbia
Florida
Georgia
Idaho
Iowa
Illinois
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nevada
New Hampshire
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Tennese
Texas
Washington
Wisconsin
Wyoming

Local availability:
Looking to find our wines closer to home? Click here to see the list of our distributor partners in your state. We would also be happy to work with you to identify a local retailer that is convenient for you, so don’t hesitate to reach out to us at info@barraofmendocino.com.

Accessibility

Our Commitment to Accessibility

Barra of Mendocino is committed to providing a website that is accessible to the broadest possible audience, regardless of ability or technology.

We are continually working to improve the accessibility and usability of our website and strive to follow generally recognized accessibility standards, including the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

These guidelines provide recommendations for making digital content more accessible to people with disabilities, including individuals who use screen readers, keyboard navigation, voice recognition software, screen magnification, and other assistive technologies.

Accessibility Measures

As part of our ongoing accessibility efforts, we seek to incorporate practices such as:

Providing alternative text for meaningful images
Using clear headings and logical page structures
Maintaining sufficient color contrast where possible
Providing descriptive text for links and buttons
Supporting keyboard navigation
Adding labels and instructions to website forms
Avoiding unnecessary flashing or rapidly moving content
Using clear and understandable language
Supporting commonly used browsers and assistive technologies

Accessibility is considered as part of our website’s ongoing maintenance and improvement. Because website content, technology, and accessibility standards continue to evolve, these efforts are reviewed and updated periodically.

Assistive Technology and Browser Compatibility

Our goal is for this website to function with commonly used web browsers and assistive technologies. However, the website’s appearance and functionality may vary depending on the browser, device, operating system, assistive technology, or combination of technologies being used.

For the best experience, we recommend using the most recent version of your preferred browser and assistive technology.

Third-Party Content and Services

Some portions of this website may include content, applications, reservation systems, maps, videos, online stores, social media tools, or other features provided by third parties.

Although we encourage third-party providers to offer accessible content and services, Barra of Mendocino / Girasole Vineyards may not control the accessibility of these external platforms. We welcome feedback regarding any accessibility barriers encountered while using third-party content accessed through our website.

Ongoing Improvements and Known Limitations

Despite our efforts, some pages, features, or content may not yet be fully accessible to every user. Certain areas may be undergoing improvements, or a suitable technological solution may not yet be available.

We are committed to identifying and addressing accessibility barriers as part of our ongoing website maintenance. We welcome feedback from users because it helps us improve the experience for everyone.

Accessibility Assistance and Feedback

Should you experience difficulty accessing any part of this website, need assistance completing a form or transaction, or wish to receive information in an alternative format, please contact us:

Email: info@barraofmendocino.com
Phone: (707) 485-0322

When contacting us, please include the webpage address or a description of the content or feature you were attempting to access. We will make reasonable efforts to assist you and provide the requested information through an accessible alternative when possible.